Warranty Terms

• General Conditions for Warranty of new vehicles
• 1. Car-Warranty
• 2. Warranty for the high-voltage battery and high-voltage core components

General Conditions for Warranty of new vehicles

The smart Warranty protects you as the Vehicle owner against quality defects and damage caused by the design, manufacture, assembly, and raw materials of the vehicle during the warranty coverage of your Vehicle. Your smart Warranty does not affect your rights against the seller of the Vehicle.

1. Car-Warranty

During the smart warranty term, repairs or replacements to the Vehicle that are covered by the smart Warranty will be carried out free of charge by smart UAE even if you sell the Vehicle to a third party during the smart warranty term. The smart warranty covers your entire Vehicle, except for certain areas for which special warranty periods apply, as set out below. The smart warranty term based on these Warranty Terms is 5 years or 120,000km is reached, whichever comes first.

2. Warranty for the high-voltage battery and high-voltage core components

For the most important component of your Vehicle – the high-voltage battery – smart offers you a comprehensive warranty ('Battery Warranty'). If during the warranty term the state of health ('SOH') of the battery falls below 70% of the SOH at the time the Vehicle was delivered, you are entitled to a repair or replacement in accordance with the original equipment manufacturer standards based on the degree of wear, age, mileage and care condition of the Vehicle at the time the Battery Warranty claim is made. The SOH must be determined by way of battery energy content measurement performed by a smart Authorised Service Partner

The warranty term of the Battery Warranty is 8 years or 160,000km is reached, whichever comes first for the high-voltage core components (this includes Electric-drive motor & controller, vehicle control unit)